Frequently Asked Questions
Find answers to the most common questions.
Shipping
2 questions
Orders are prepared within 1 to 2 business days. Delivery then takes 3 to 7 business days depending on the destination province.
Yes, we ship to all Canadian provinces and territories, including northern regions. Additional delays may apply for remote areas.
Returns
2 questions
You have 30 days after delivery to return an unused item in its original packaging. Return shipping costs are the customer's responsibility unless the return is due to our error.
Once your return is received and inspected, the refund is issued to your original payment method within 5 to 10 business days.
Payment
2 questions
We accept Visa, Mastercard and American Express credit cards, as well as several other secure online payment methods.
Yes, all transactions are encrypted and processed through a certified payment provider. Your banking details are never stored on our servers.
Taxes
1 question
Taxes are calculated automatically based on the delivery province, according to the applicable rates (GST, QST or HST depending on the province).
Account
1 question
No, you can check out as a guest. Creating an account lets you track your orders and access your purchase history.
No questions match your search.